bloc // April 14, 2011

Paul Freeman ⁄⁄

Paul brings 15 years experience in the blue chip and SME business environment holding a variety of key positions including business consultant, business development manager, sales manager and contact centre manager.

Paul has spent the last 6 years consulting in over 40 different businesses from Apple computers to the Chambers of Commerce in the areas of contact centre performance management, operations review, change programmes, new business development, marketing, CRM, sales and business performance management and business growth. Paul has assisted many businesses in improving performance, turnover and profit from between 15-30%. Paul has worked with businesses and call centres across all industries from finance, health, government, telecoms and SME’s.

Paul is a certified Advanced Performance Management consultant and has been accredited, as a Registered COPC 2000 Auditor is Prince 2 qualified and is currently working towards CIPD qualification. This extensive work with customers allows Paul to bring solutions to the business that benefit the entire organisation. Paul has successfully lead many businesses through performance enhancements; concentrating on the people and process side of the equation while increasing the efficiencies of the technology.

Paul’s area of expertise is creating high performance work cultures, utilising advanced change management techniques.